Jewellery jobs · Mumbai
Jewellery CRM jobs in Mumbai
Jewellery CRM jobs in Mumbai keep customers coming back: clienteling, follow ups, customer data and the loyalty and savings schemes jewellers run.
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Clienteling · Customer data · Loyalty and schemes
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Latest jewellery CRM jobs in Mumbai
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About jewellery CRM jobs in Mumbai
Jewellery is bought again and again over a lifetime, so the customer relationship is worth more than any single sale. CRM roles in Mumbai jewellery brands keep track of customers and their occasions, and make sure each one hears from the right store at the right time.
What the work involves
- Maintaining the customer database and cleaning its records.
- Planning occasion based outreach on calls, WhatsApp and email.
- Running loyalty programmes and savings schemes.
- Reporting repeat purchase and campaign results to management.
How to get hired
- Experience with CRM software or customer data in retail.
- Good written and spoken communication in English and Hindi.
- Discretion with customer information.
CRM executives move up to CRM manager and then to head of customer experience or loyalty. Experience with customer data also leads into marketing analytics roles at brands. Brands with many stores value people who can tie a campaign to repeat purchases. Many CRM roles in the trade are new, so people who join now help shape how their brand keeps in touch with its customers.
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Join Mintly Mumbai Jobs CommunityGuides for jewellery CRM careers
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Learn how to build trust, understand customer needs, present products effectively, handle objections, and close more jewellery sales using techniques from top-performing sales associates.
GemologyDiamond Knowledge Guide for Jewellery Sales Professionals
A practical guide designed for jewellery sales associates, retail executives, bridal consultants, and store managers who want to confidently explain diamonds, build customer trust, and increase diamond jewellery sales.Questions
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Maintains customer records, plans follow ups for birthdays, anniversaries and weddings, and runs campaigns that bring existing customers back to the store. Some roles also manage the savings scheme database.
It sits between the two. Clienteling staff often work from the showroom with the sales team, while CRM analysts work from head office on the data.
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