Jewellery jobs · Mumbai
Jewellery customer service jobs in Mumbai
Mintly lists 2 live jewellery customer service jobs in Mumbai, 2 of them from official employer career sites, updated 15 Sep 2026.
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Jewellery customer service jobs in Mumbai answer the questions buyers ask after the sale and before it: orders, repairs, exchanges, certificates and online purchases.
Calls and chat · Orders and returns · After sales service
Updated 15 September 2026, from the newest role on this page.
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- 2
- Open roles
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- Posted in the last 30 days
Latest jewellery customer service jobs in Mumbai
Some roles here are jobs from official employer career sites: those apply on the company website.
SkechersSign up to apply
Customer Care Executive role in Mumbai, handling queries and complaints for Skechers on third-party payroll.
SkechersSign up to apply
Customer Care Executive role in Mumbai, handling Skechers India customer queries and service across offline and online touchpoints.
About jewellery customer service jobs in Mumbai
Customer service in jewellery handles questions about some of the most expensive things people buy. Mumbai brands with online stores and large showroom networks hire service staff to resolve order, delivery, repair and exchange queries patiently and accurately.
What the work involves
- Answering customer calls, chats and emails about orders and products.
- Logging repairs, exchanges and returns and following them to completion.
- Explaining policies on old gold exchange, buyback and certificates.
- Escalating complaints and closing the loop with the customer.
How to get hired
- Experience in customer support, ideally for retail or ecommerce.
- Patience and clear communication in English and Hindi.
- Care with records, since many queries involve high value orders.
Service executives move up to team lead and then customer experience manager. Product knowledge picked up in service also helps people move into showroom sales or CRM roles. Some brands promote service staff into training roles for new joiners. Calm handling of a difficult query about a valuable piece is the skill employers remember at appraisal time.
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Join Mintly Mumbai Jobs CommunityGuides for jewellery customer service careers
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A practical guide designed for jewellery sales associates, retail executives, bridal consultants, and store managers who want to confidently explain diamonds, build customer trust, and increase diamond jewellery sales.Questions
Mintly lists 2 live jewellery customer service jobs in Mumbai as of 15 September 2026. The number changes as employers post and close roles, and this page counts them each time it loads.
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Both. Brands with online stores run call and chat teams from head office, while showrooms have service desks for repairs, exchanges and certificate queries.
English and Hindi are expected; Marathi and Gujarati are a plus for Mumbai customers. Some brands serving all of India look for southern languages too.
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